Shipping & Delivery
Tracked delivery options shown at checkout
Delivery estimates by destination
Delivery timing depends on the destination, item and carrier. Available estimates are shown at checkout and in your order confirmation.
Tracking Updates
When your order ships, we’ll email the tracking details provided by the carrier. Tracking events may take a little time to appear.
Destination Charges
Shipping charges, taxes and duties—if applicable—are shown or explained at checkout. Local authorities may collect import charges on international orders.
Frequently Asked Questions
What will shipping cost?
Available delivery methods and charges are shown at checkout after you enter your destination. Any active shipping promotion will be reflected there.
When will my order arrive?
The estimated delivery window is shown at checkout and may vary by destination, item, carrier and seasonal demand. We’ll email tracking details after dispatch when tracking is available.
Can I return my order?
Eligible returns can be requested within 14 days of delivery. Email info@petopop.com with your order number before sending anything back. Eligibility, return shipping and refunds depend on the reason for return and the conditions in our Return Policy.
How can I track my order?
After dispatch, we’ll email the tracking number or link provided by the carrier. If you cannot find the email, check your spam folder or contact info@petopop.com.
How can I contact PetoPop?
Email us at info@petopop.com. For order questions, include your order number so we can help more quickly.